1. Acceptance of Terms
By downloading, installing, registering, or using the Minsos application or website (minsos.net), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated into these Terms by reference.
If you do not agree to these Terms, you must not use the platform. If you are accessing the platform on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
2. About Minsos
Minsos is a healthcare management platform that connects patients, doctors, pathologists, nominees, and caregivers. It is operated by Tecsoui Technologies Private Limited, incorporated under the Companies Act 2013, India.
Important: Minsos is a technology platform, not a medical provider.
We do not provide medical advice, diagnosis, or treatment. All clinical decisions — including consultations, prescriptions, diagnoses, and referrals — are made solely by licensed medical professionals registered on the platform. Minsos has no control over and no liability for clinical decisions made by doctors or other healthcare professionals.
3. Eligibility
You may use Minsos only if:
- You are at least 18 years of age
- You are accessing the platform from India or from a jurisdiction where use of the platform is legal
- You are capable of entering into a legally binding agreement under Indian law
- You have not previously been banned from the platform
Healthcare professionals (doctors, pathologists, radiologists) must additionally hold:
- Valid registration under the National Medical Commission (NMC), formerly MCI, or the relevant state medical council
- All required local licences and registrations to practise in their jurisdiction
By registering as a healthcare professional, you represent and warrant that you meet these requirements. Misrepresentation is grounds for immediate account termination and may be reported to the relevant regulatory authority.
4. User Roles & Responsibilities
4.1 Patients
- You are responsible for the accuracy of all health information, documents, and records you upload
- You grant access to nominees at your sole discretion — you are responsible for this decision
- You are responsible for using the SOS feature appropriately and not triggering false alarms
- You must not share your account credentials with any other person
4.2 Doctors
- You confirm you hold a valid, current NMC/MCI registration and are legally permitted to practise
- You agree to comply with the Telemedicine Practice Guidelines 2020 (MoHFW) in every consultation conducted via Minsos
- You are solely and fully responsible for all clinical decisions, diagnoses, prescriptions, and referrals
- You must not prescribe Schedule X drugs, narcotics, or psychotropic substances via telemedicine
- Minsos provides a digital workspace only — we do not provide clinical decision support tools
4.3 Pathologists
- You confirm your laboratory holds valid NABL accreditation or applicable regulatory approval
- You are solely responsible for the accuracy of test results uploaded to the platform
- You must not upload results for tests that were not conducted by your laboratory
4.4 Nominees
- You may access patient records only as authorised by the patient who granted you access
- Your access is read-only — you may not modify, delete, or add to a patient's records
- You must not share, copy, screenshot, or distribute a patient's health records to any third party
- Your access may be revoked by the patient at any time
5. Medical Disclaimer
Minsos is not a substitute for professional medical advice.
Always seek the advice of your physician or a qualified health provider regarding any medical condition, symptoms, or treatment. Never disregard professional medical advice or delay seeking it because of anything you read, received, or accessed on Minsos.
In case of a medical emergency, call 112 (India Emergency Services) immediately. The Minsos SOS feature is a supplementary alert tool — do not rely on it as your sole means of accessing emergency services.
6. SOS Feature
The SOS feature sends an alert with your GPS location to your registered emergency contacts via WhatsApp. By activating and using this feature:
- You consent to your real-time GPS location being shared with your registered emergency contacts
- You consent to WhatsApp messages being sent to those contacts on your behalf at the time of an SOS event
- You understand that Minsos is not responsible for the response time, availability, or actions of your emergency contacts
- You understand that the SOS feature requires an active internet connection and GPS access — it may not function in areas with no connectivity
- Minsos is not a substitute for calling 112 — always call emergency services in a life-threatening situation
Misuse of SOS.
Repeated false SOS triggers may result in account suspension. Deliberately triggering false SOS alerts that cause distress to emergency contacts may constitute an offence under applicable Indian law.
7. Payments & Refunds
- All payments are processed via Razorpay. By making a payment, you agree to Razorpay's Terms of Service and Privacy Policy.
- Prices are displayed in Indian Rupees (INR) inclusive of applicable taxes.
- GST is applied where required under Indian tax law.
Refund Policy
| Scenario | Refund | Timeline |
|---|
| Appointment cancelled by patient ≥24 hours before scheduled time | Full refund | Up to 7 working days |
| Appointment cancelled by patient <24 hours before scheduled time | No refund | — |
| Appointment cancelled by doctor | Full refund | Up to 7 working days |
| Technical failure preventing consultation (on Minsos side) | Full refund | Up to 7 working days |
| Nominee invite fee (after invite link is sent) | No refund | — |
| Platform subscription fees (if applicable) | Pro-rated refund for unused period | Up to 7 working days |
Refund disputes must be raised within 30 days of the transaction date. Contact: billing@minsos.net
8. Data & Privacy
Your use of data on Minsos is governed by our Privacy Policy, which forms part of these Terms. Health data, documents, and records you upload to Minsos remain your property — we do not claim ownership over any patient data.
9. Intellectual Property
All content, design, code, and branding on Minsos — including the name "Minsos", the logo, user interface, platform architecture, and all written content — is owned by Tecsoui Technologies Private Limited and is protected under Indian copyright and trademark law.
You may not copy, reproduce, reverse-engineer, scrape, decompile, or create derivative works from any part of the platform without prior written permission from us.
10. Prohibited Conduct
You must not use the Minsos platform to:
- Upload false, fabricated, or misleading medical information or documents
- Impersonate a licensed medical professional or any other person
- Access another user's records without explicit authorisation from that user
- Harass, threaten, abuse, or harm any other user on the platform
- Attempt to hack, probe, scan, or test the vulnerability of the platform
- Use automated bots, scrapers, or tools to access the platform without authorisation
- Transmit viruses, malware, or any malicious code
- Use the platform for any unlawful purpose or in violation of applicable Indian law
- Attempt to reverse-engineer, decompile, or extract source code from the mobile application
- Circumvent, disable, or interfere with security features of the platform
Violation of these prohibitions may result in immediate account termination, legal action, and reporting to relevant authorities.
11. Limitation of Liability
To the maximum extent permitted by applicable Indian law:
- Minsos is not liable for any clinical outcome, adverse event, or health consequence resulting from consultations conducted through the platform
- Minsos is not liable for inaccurate, incomplete, or fraudulent information uploaded by users, doctors, or pathologists
- Minsos is not liable for the unavailability of the SOS feature due to network failure, device malfunction, GPS unavailability, or any connectivity issue
- Minsos is not liable for any delay, loss, or failure in communication to emergency contacts via WhatsApp
- Minsos is not liable for indirect, incidental, consequential, special, or punitive damages of any kind
Our total aggregate liability for any claim arising from your use of the platform is limited to the total amount paid by you to Minsos in the three (3) months immediately preceding the claim.
12. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
In the event of any dispute arising from or relating to these Terms or your use of the platform:
- Step 1 — Grievance Officer: Contact our Grievance Officer at grievance@minsos.net. We aim to resolve disputes within 15 days.
- Step 2 — Mediation: If unresolved, disputes will be referred to mediation before a mutually agreed mediator.
- Step 3 — Courts: If mediation fails, disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
13. Termination
Termination by you: You may delete your account at any time from the app Settings → Profile → Delete Account. Upon deletion, your data is handled as per our Privacy Policy (Section 7).
Termination by us: We reserve the right to suspend or permanently terminate your account, with or without notice, if you:
- Violate these Terms or our Privacy Policy
- Provide false information during registration
- Engage in conduct harmful to other users or the platform
- Are found to be misrepresenting your professional credentials
Termination does not affect any rights or obligations that accrued prior to termination.
14. Changes to Terms
We may update these Terms at any time to reflect changes in our services, technology, or legal requirements. We will notify you via in-app notification and email at least 7 days before any material changes take effect.
Continued use of the platform after the effective date of updated Terms constitutes your acceptance. If you do not agree with the updated Terms, you must stop using the platform and may delete your account before they take effect.